Terms of service

Terms of Service

Welcome to Zenfoa. These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting or purchasing from our store, you agree to be bound by these Terms.

Please read them carefully before using our website.

1. Account Terms

To access certain features of our store, you may be required to create an account. You agree to provide accurate, complete, and current information and to keep your account details secure.

You are responsible for all activities that occur under your account. Zenfoa reserves the right to suspend or terminate accounts that violate these Terms or are used for unlawful purposes.

2. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) unless stated otherwise and are inclusive/exclusive of applicable taxes as specified.

We reserve the right to change product prices at any time without prior notice. Payments must be made through the payment methods available on our website. By completing a transaction, you confirm that you are authorized to use the selected payment method.

3. Product Descriptions

We strive to display accurate product descriptions, images, and specifications. However, we do not guarantee that all details are completely error-free.

Minor variations in color, size, or appearance may occur due to screen settings or manufacturing differences and shall not be considered defects.

4. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance. Zenfoa reserves the right to accept or cancel any order for reasons including but not limited to:

·       Product unavailability

·       Pricing or listing errors

·       Suspected fraud or unauthorized transactions

If your order is cancelled after payment, the amount will be refunded according to our refund policy.

5. Shipping and Delivery

We aim to dispatch orders within {7-10 business Days} after order confirmation, subject to product availability and verification.

Delivery timelines provided are estimates and may vary due to logistics, weather conditions, or other unforeseen factors. Zenfoa shall not be held liable for delays beyond our reasonable control.

6. Returns and Refunds

Our return and refund policy outlines the conditions under which products may be returned or refunded. Please review our Return & Refund Policy page for complete details.

Refunds, if approved, will be processed using the original payment method within a reasonable timeframe.

7. Prohibited Uses

You agree not to use our website or services for:

·       Any unlawful or fraudulent purpose

·       Violating applicable laws or regulations

·       Infringing intellectual property rights

·       Uploading or transmitting harmful code or malicious software

·       Abusive, defamatory, or harmful behavior

Violation of this section may result in immediate termination of access to our services.

8. Limitation of Liability

To the maximum extent permitted by law, Zenfoa shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability, if any, shall be limited to the amount paid by you for the product or service giving rise to the claim.

9. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of India.

10. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page. Continued use of the website constitutes acceptance of the revised Terms.

11. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at:

Zenfoa
Email: Zenfoa97@gmail.com

Cash on Delivery (COD) Policy

Cash on Delivery (COD) is provided as a convenience to our customers and is subject to availability based on location, order value, and internal verification checks.

Zenfoa reserves the right to accept or reject COD orders at its discretion. COD orders may require confirmation via phone call, SMS, or email before dispatch. Orders that cannot be verified within a reasonable timeframe may be cancelled without prior notice.

Repeated refusal or non-acceptance of COD orders without valid reason may lead to restriction or permanent removal of the COD payment option for the customer.

COD Order Refusal & Non-Delivery

If a customer refuses to accept a confirmed COD order at the time of delivery, Zenfoa reserves the right to:

  • Recover shipping and logistics costs incurred
  • Restrict COD availability for future orders
  • Cancel any pending or future orders

Shipping charges for refused COD orders are non-refundable.

Refunds for COD Orders

For COD orders, refunds (if applicable as per our Return & Refund Policy) will be processed via bank transfer, UPI, or store credit only.

Refunds will be initiated within {7-10 business Days} after the returned product is received, inspected, and approved.

Dropshipping Disclaimer

Zenfoa operates using a dropshipping and third-party fulfillment model for certain products. This means products may be shipped directly from our supplier or warehouse partners.

As a result:

  • Packaging may vary depending on the supplier
  • Products may arrive in separate shipments if ordered together
  • Delivery timelines may vary slightly from standard estimates

We ensure that all suppliers are carefully selected and meet our quality standards. However, Zenfoa does not manufacture the products and is not responsible for minor variations in packaging or branding.

Delivery Timelines & Delays

Estimated delivery timelines are provided for convenience only and are not guaranteed. Delays may occur due to supplier processing time, logistics constraints, weather conditions, or regional restrictions.

Zenfoa shall not be held liable for delays caused by circumstances beyond our reasonable control.

Product Availability

In rare cases, products may become unavailable after an order is placed due to supplier stock limitations. If this occurs, customers will be notified and offered a replacement, store credit, or refund as applicable.

Limitation of Responsibility (Dropshipping Orders)

To the maximum extent permitted by law, Zenfoa shall not be liable for:

  • Delays caused by third-party suppliers or logistics partners
  • Minor product variations
  • Packaging differences

Our responsibility is limited to facilitating the order and providing customer support in accordance with these Terms.